The Keffiyeh Code

Deliveries: At Vierra, we are dedicated to delivering your products quickly and reliably. Our goal is to provide you with a hassle-free shipping experience while ensuring your orders arrive safely. – Nationwide Delivery: For customers across Pakistan, orders are typically delivered within 7–9 business days. We collaborate with trusted logistics partners to ensure secure and timely delivery right to your doorstep. Eligibility for Returns and Refunds We offer returns and a 100% refund in the following situations: Quality Concerns: If you receive an order with quality issues or defects in the product, please contact us within 2 days of receiving your order. We will initiate the return process and issue a full refund upon inspection and confirmation of the issue. Printing Issue: In the rare event of a printing error or discrepancy between the product received and the design you approved, please inform us within 2 days of receiving your order. We will arrange for a return and issue a full refund upon verification of the printing issue. Late Delivery: If your order is delivered more than 15 days beyond the estimated delivery date provided at the time of purchase and the delay is not attributable to factors beyond our control, you may be eligible for a return and a full refund. Non-Eligibility for Returns and Refunds We do not offer returns and refunds in the following cases: Change of Mind: We do not accept returns if you have a change of mind after placing your order or if the product meets the specifications you provided during the order process. Mistaken Orders: We do not accept returns for orders placed by mistake. Please review your order carefully before finalizing it. Return Process To initiate a return and request a refund, please follow these steps: Contact us at contact@vierrapk.com or DM us on Instagram @vierra.pk You will receive a form and further instructions. Contact Us If you have any questions or need further assistance regarding our returns and refunds policy, please don’t hesitate to contact us.